Frequently Asked Questions

Atricore is a cybersecurity company specializing in Identity and Access Management (IAM), Identity Governance (IGA), AI-powered Security Operations Centers (SOC), and custom AI agent development. With over 15 years of experience, we help organizations worldwide secure their digital assets using enterprise-grade open-source solutions.

We work with organizations of all sizes across diverse industries including financial services, government, healthcare, manufacturing, technology, and more. Our clients range from mid-size companies to Fortune 500 enterprises, as well as Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs).

Our team consists of recognized industry veterans with 15+ years of hands-on experience. We created and maintain JOSSO, a leading open-source IAM platform trusted by Fortune 500 companies. Our strong open-source DNA drives innovation while keeping solutions cost-effective and avoiding vendor lock-in.

We offer four main service areas: (1) AI Agents & MCP Development - custom AI agents and Model Context Protocol integrations; (2) AI-Powered SOC Implementation - security operations centers built on Wazuh, The Hive, and Cortex; (3) Identity Governance - midPoint implementation for IGA; and (4) Identity & Access Management - enterprise IAM using our JOSSO platform.

JOSSO is our enterprise-grade Single Sign-On and Identity & Access Management platform that we created and continue to maintain. It provides SSO, multi-factor authentication, federation, and API security capabilities. JOSSO is trusted by Fortune 500 companies and is available in both open-source and enterprise editions.

Our AI-Powered SOC can be deployed in as little as 8 weeks. This includes integration with Wazuh for threat detection, The Hive for case management, Cortex for automated response, and AI orchestration capabilities for intelligent threat analysis.

Yes, we offer comprehensive training programs covering our platforms and solutions. Training can be customized to your team's needs and delivered on-site or remotely. Contact us for training options and scheduling.

We offer flexible engagement models to fit your needs: hourly rates for consulting and advisory work, Time & Materials (T&M) for implementation projects where scope may evolve, and fixed-price engagements for well-defined projects. We'll work with you to find the model that best suits your project.

Yes, we offer hourly consulting services for architecture reviews, security assessments, technical advisory, and expert guidance. This is ideal for organizations that need expert input on specific challenges or decisions.

T&M engagements are billed based on actual time and resources used. This model provides flexibility for projects where requirements may evolve or are not fully defined upfront. You get transparency into effort spent and the ability to adjust scope as needed.

Yes, for well-defined projects with clear requirements and scope, we can provide fixed-price quotes. After an initial discovery phase, we'll deliver a detailed proposal with clear deliverables, timeline, and pricing.

Our standard support is available 8x5 (8 hours a day, 5 days a week) during business hours. For organizations requiring extended coverage, we can discuss custom support arrangements tailored to your operational needs.

Support is available via email and our ticketing system. Our engineering team responds to inquiries during business hours. For urgent matters, premium support options with faster response times are available.

We provide comprehensive support for all implementations we deliver, including any customized integrations or connectors we've developed for your environment. Our team stands behind the solutions we build and ensures they continue to perform as expected.

Yes, we offer ongoing maintenance and support contracts for all our implementations. This includes software updates, security patches, performance optimization, and technical assistance for both standard platform features and custom-developed components.

Our solutions are built on industry-leading open-source platforms: JOSSO for IAM, midPoint for Identity Governance, Wazuh for SIEM and threat detection, The Hive for security incident response, and Cortex for automated security operations. We also develop custom integrations and AI agents using the Model Context Protocol (MCP).

Yes, our platforms are engineered for true multi-tenancy from the ground up. This is especially valuable for MSPs and MSSPs who need to serve multiple clients from a single deployment with complete data isolation and per-tenant configuration.

Absolutely. Our platforms support full white-labeling capabilities, allowing partners to present our solutions under their own brand. This includes custom domains, logos, colors, and client portals - everything your clients see carries your identity.

We support all deployment models. Our solutions can be deployed in public clouds (AWS, Azure, GCP), private clouds, on-premise data centers, or hybrid configurations. We'll help you choose the architecture that best fits your security and compliance requirements.