Secure helpdesk access for payment dispute resolution

Eastern Bank required a registration and password-free access system for helpdesk staff to manage electronic payment transaction disputes. Key obstacles included COTS products with poor Microsoft ecosystem integration, security concerns around exposing helpdesk credentials, and financial sector compliance requirements.

The Solution

Atricore implemented identity and access management products with professional services to enable seamless and secure access for helpdesk staff while maintaining organizational security standards and bridging E-Banking with Corporate IT ecosystems.