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FAQ - Atricore Docs

Frequently asked questions about Atricore. Find answers to common questions about our solutions, pricing, and implementation.

Find answers to the most common questions about Atricore’s cybersecurity solutions.

General

What is Atricore?

Atricore is an enterprise cybersecurity company specializing in developing, integrating, and managing open-source security solutions. We provide comprehensive SOC, Identity Governance, and SOAR capabilities without vendor lock-in.

Who is Atricore for?

Atricore is designed for enterprise organizations, security teams, and regulated industries that require comprehensive cybersecurity solutions without vendor lock-in. We serve organizations committed to open-source principles and transparency.

What solutions does Atricore offer?

Atricore provides three core solutions:

  • Open Source SOC — Built on Wazuh for comprehensive threat detection and response
  • Identity Governance — Powered by midPoint for enterprise identity management
  • Atricore SOAR — Security orchestration and automated response platform

We also offer expert training programs and 24/7 enterprise support.

Implementation

How long does implementation take?

Implementation timelines vary based on your infrastructure complexity and requirements:

  • Basic SOC deployment — 2-4 weeks
  • Identity Governance — 4-8 weeks
  • Complete enterprise solution — 8-16 weeks

We work closely with your team to minimize disruption and ensure a smooth transition.

Do you support cloud, on-premise, or hybrid deployments?

Yes! We support all deployment models:

  • Cloud — AWS, Azure, Google Cloud Platform
  • On-Premise — Your own data centers
  • Hybrid — Mix of cloud and on-premise infrastructure

Can you integrate with our existing security tools?

Absolutely. Our solutions integrate with:

  • SIEM platforms (Splunk, QRadar, LogRhythm)
  • Ticketing systems (ServiceNow, Jira, etc.)
  • Communication platforms (Slack, Teams, email)
  • Identity providers (Active Directory, LDAP, cloud IdP)
  • EDR/XDR solutions

Pricing & Licensing

How does pricing work?

Pricing is customized based on your specific needs:

  • Infrastructure size and complexity
  • Number of users/endpoints
  • Support level required
  • Training and professional services

Contact us for a detailed quote tailored to your organization.

Is there vendor lock-in?

No! That’s one of our core principles. Our solutions are built on open-source foundations (Wazuh, midPoint), so your data and configurations remain portable. You maintain complete control over your security infrastructure.

What’s included in enterprise support?

Enterprise support includes:

  • 24/7 critical issue response
  • Dedicated security experts
  • Regular system health checks
  • Security updates and patches
  • Quarterly business reviews
  • Priority feature requests

Security & Compliance

What compliance standards do you support?

Our solutions help organizations meet various compliance requirements:

  • GDPR — Data privacy and protection
  • HIPAA — Healthcare information security
  • SOC 2 — Service organization controls
  • PCI DSS — Payment card security
  • ISO 27001 — Information security management

How secure are open-source solutions?

Open-source security solutions offer significant advantages:

  • Transparency — Code is publicly auditable
  • Community scrutiny — Thousands of security researchers review the code
  • Rapid patching — Vulnerabilities are quickly identified and fixed
  • No backdoors — Complete visibility into what the software does

Do you offer managed services?

Yes! We offer fully managed security services including:

  • 24/7 SOC monitoring
  • Incident response
  • System administration
  • Compliance reporting
  • Regular security assessments

Training & Support

What training do you provide?

We offer comprehensive training programs:

  • Administrator Training — System configuration and maintenance
  • Analyst Training — Day-to-day operations and incident response
  • Executive Briefings — Reporting and compliance overview
  • Custom Workshops — Tailored to your specific needs

How do I get support?

Multiple support channels are available:

Still Have Questions?

  • Documentation — Browse our docs for detailed guides
  • Book a Call — Schedule a consultation with our experts
  • Email Us — Reach out at hello@atricore.com
  • Twitter — Follow @atricore for updates